Alexsys Team®-WebEntry

Data from the Web Directly into Team!

 

 

WebEntry is an add-on product for Alexsys Team 2 that lets you add a web page to your web site to enter work requests. Employees or customers can enter support calls or questions and the information is automatically stored in your existing Team database (just like we do with our support page).

 

Web users cannot view the Team database so your database is fully secure.

 

WebEntry can also be used to import or edit data in existing requests. Using WebEntry, you can also:

  • Import data in to work request fields,
  • Import data in to work request memo fields,
  • Import data in to work request notes,
  • Edit existing data in work requests fields,
  • Edit existing data in work request memo fields,
  • Add new values to lookup tables when new requests are submitted,
  • Add new values to lookup tables when editing existing data in lookup fields, and
  • Add file attachments to work requests.

The figure below shows an example of a WebEntry page. This is the actual Support page on the Alexsys Corporation website.

 

 

Requirements

 

To run WebEntry, you need:

  • Alexsys Team 98 or Team 2 installed and functioning,
  • a Web Server or Web Service Provider,
  • a UNIX, Microsoft Internet Information Server (IIS), or Netscape Web Server 
  • the ability to run PERL scripts on your server*,
  • the Windows SendMail program,
  • a POP account used exclusively for and by WebEntry, 
  • a PC capable of reading e-mail*, and
  • an SMTP mail server for notifications and error messages.

* Required for UNIX servers only.

WebEntry can be set up using either a UNIX web server or a Windows NT/2000/XP server that is running Microsoft Internet Information Server (IIS), or Netscape Web Server. The architectural diagrams for WebEntry using each of these web server types is included below.

 

 

WebEntry on a UNIX Server

 

1. A support request is submitted using the web page on the UNIX server.

 

2. When the request is submitted, email is sent via the Internet using SendMail, to the POP Account dedicated for WebEntry.

 

3. WebEntry is run from the Alexsys Team Server PC (the PC Alexsys Team was installed on) and the messages are read via the Internet from the POP mailbox.

 

4. The support request is stored in the Team database as a Work Request.

 

 

WebEntry on a Windows NT Server Running MS IIS or Netscape Web Server

 

 

1. A support request is submitted using the web page on the NT/2000/XP/2003 server.

2. Alexmsg.dll is executed when the request is submitted.

3. WebEntry is run from the Alexsys Team Server PC (the PC Alexsys Team was installed on).

4. The support request is stored in the Team database as a Work Request.